Refund Policy
Last Updated: July 2026
Thank you for choosing SimitEasy.
This Refund Policy explains when refunds may be granted for purchases made through https://simiteasy.com. By purchasing an eSIM from SimitEasy, you agree to the terms outlined below.
Contents
- Refund Eligibility
- Non-Refundable Purchases
- Technical Issues
- Duplicate Orders
- Unauthorized Transactions
- Refund Process
- Processing Time
- Contact Us
Refund Eligibility
You may be eligible for a refund if:
- Your eSIM cannot be delivered due to a technical issue caused by SimitEasy.
- Your eSIM cannot be activated due to a verified technical fault on our side.
- You were charged multiple times for the same order.
- Your order cannot be fulfilled because the selected plan is unavailable.
Each refund request is reviewed individually.
Non-Refundable Purchases
Refunds will generally not be provided if:
- The eSIM has already been successfully activated.
- The purchased data has been partially or fully used.
- Your device does not support eSIM technology.
- Your device is carrier locked.
- You purchased the wrong plan, destination, or validity period.
- Network performance differs due to local operator coverage.
- You simply changed your mind after receiving your eSIM.
Please verify device compatibility before completing your purchase.
Technical Issues
If you experience difficulties installing or activating your eSIM, please contact our support team before requesting a refund.
Our team will make reasonable efforts to resolve the issue by:
- Verifying your device compatibility.
- Checking the activation status.
- Confirming installation steps.
- Investigating network-related issues with our mobile partners.
Refunds may be approved only if the issue cannot be resolved and is determined to be caused by SimitEasy or our service providers.
Duplicate Orders
If you accidentally place the same order more than once, please contact us as soon as possible.
If duplicate charges are confirmed, the additional payment will be refunded to your original payment method.
Unauthorized Transactions
If you believe your payment was made without your authorization, please contact us immediately.
We may request additional information to verify the transaction before processing any refund.
Refund Process
To request a refund, please email:
Please include:
- Your order number
- The email address used for the purchase
- A description of the issue
- Screenshots, if available
Providing complete information helps us process your request more quickly.
Processing Time
If your refund request is approved:
- Refunds are issued to the original payment method.
- Processing times typically range from 5 to 10 business days, depending on your payment provider.
- Bank or card issuer processing times may vary.
Changes to this Refund Policy
We may update this Refund Policy from time to time.
The latest version will always be available on this page. Continued use of our Services after updates become effective constitutes acceptance of the revised policy.
Contact Us
If you have any questions regarding this Refund Policy, please contact us.
SimitEasy Ltd
Website
https://simiteasy.com
General Enquiries
info@simiteasy.com
Customer Support
support@simiteasy.com
Registered Office
To be updated after company registration.