Choose the eSIM that is experiencing problems
eSIM ID
Email used during purchase
Choose... My phone is not listed Other iPhone Air iPhone 17 (all models) iPhone 16 (all models) iPhone 15 (all models) iPhone 14 (all models) iPhone 13 (all models) iPhone 12 (all models) iPhone 11 (all models) iPhone SE (2nd generation) iPhone XS iPhone XS Max iPhone XR iPhone SE 2020 iPhone SE 2022 iPad Mini 5/6/A17 Pro (Cellular) iPad Air 3/4/5 (Cellular) iPad Air M2/M3/M4 (Cellular) iPad A16 (Cellular) iPad 7/8/9/10/11 (Cellular) Zenfone 12 Ultra Fairphone 5 5G Fairphone 4 Fairphone Gen 6 Pixel 3 Pixel 3 XL Pixel 3a Pixel 3a XL Pixel 4 Pixel 4 XL Pixel 4a Pixel 4a 5G Pixel 5 Pixel 5a 5G Pixel 6 Pixel 6 Pro Pixel 6a Pixel 7 Pixel 7 Pro Pixel 7a Pixel 8 Pixel 8 Pro Pixel 8a Pixel 9 Pixel 9 Pro Pixel 9 Pro Fold Pixel 9 Pro XL Pixel 9a Pixel 10 Pixel 10 Pro Pixel 10 Pro XL Pixel 10 Pro Fold Hammer Blade 3 Hammer Blade 5G Hammer Construction Hammer Explorer Pro HONOR 200 HONOR 200 Pro HONOR 90 HONOR Magic V2 HONOR Magic4 Pro HONOR Magic5 Pro HONOR Magic6 Pro HONOR 400 Lite HONOR Magic V3 HONOR Magic7 Lite HONOR Magic7 Pro HONOR 400 HONOR 400 Pro HONOR Magic V5 Huawei P40 Huawei P40 Pro Huawei Mate 40 Pro Huawei Pura 70 Pro Surface Duo Surface Duo 2 moto g34 5G moto g52j 5G moto g53 5G moto g53j 5G moto g53s 5G moto g53y 5G moto g54 5G moto razr 40 moto razr 40 Ultra motorola edge 40 motorola edge 40 neo motorola edge 40 pro motorola edge 50 fusion motorola edge 50 pro motorola edge 50 ultra motorola edge plus 2023 motorola razr 2022 motorola razr 2023 motorola razr 40 motorola razr 40 ultra motorola razr 50 motorola razr 50 ultra motorola razr 5G motorola razr plus 2024 Galaxy A35 5G Galaxy A54 5G Galaxy A55 5G Galaxy Fold Galaxy Fold 5G Galaxy Note20 Galaxy Note20 5G Galaxy Note20 Ultra Galaxy Note20 Ultra 5G Galaxy S20 Galaxy S20 5G Galaxy S20 Ultra 5G Galaxy S20+ Galaxy S20+ 5G Galaxy S21 5G Galaxy S21 Ultra 5G Galaxy S21+ 5G Galaxy S22 Galaxy S22 Ultra Galaxy S22+ Galaxy S23 Galaxy S23 FE Galaxy S23 Ultra Galaxy S23+ Galaxy S24 Galaxy S24 Ultra Galaxy S24+ Galaxy XCover7 Galaxy Z Flip Galaxy Z Flip 5G Galaxy Z Flip3 5G Galaxy Z Flip4 Galaxy Z Flip5 Galaxy Z Fold2 5G Galaxy Z Fold3 5G Galaxy Z Fold4 Galaxy Z Fold5 Galaxy A36 5G Galaxy A56 5G Galaxy S24 FE Galaxy S25 Galaxy S25 Ultra Galaxy S25+ Galaxy Z Flip6 Galaxy Z Fold6 Galaxy S25 Edge Galaxy XCover7 Pro Galaxy Z Flip7 Galaxy Z Fold7 Galaxy A17 5G Galaxy S25 FE Xperia 1 IV Xperia 1 V Xperia 1 VI Xperia 10 III Lite Xperia 10 IV Xperia 10 V Xperia 10 VI Xperia 5 IV Xperia 5 V Xperia Ace III Xperia 1 VII Xperia 10 VII TCL 40XL TCL 50 5G TCL 50 NXTPAPER 5G TCL 50 Pro NXTPAPER 5G TCL 60 XE NXTPAPER 5G Vivo V29 Vivo V40 Vivo V40 SE 5G Vivo X100 Pro Vivo X200 Pro Vivo X200 Vivo X200s nubia Flip 5G nubia Flip 5G S nubia Flip 2 5G Xiaomi 12T Pro Xiaomi 13 Xiaomi 13 Lite Xiaomi 13 Pro Xiaomi 13T Xiaomi 13T Pro Xiaomi 14 Xiaomi 14 Pro Xiaomi 14T Xiaomi 14T Pro Xiaomi 15 Xiaomi 15 Ultra Xiaomi 15T Xiaomi 15T Pro
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Choose... I did not receive the QR code Cannot install the eSIM: QR code not valid Cannot scan QR code — generic error message Error after scanning QR: ERR_UNKNOWN_URL_SCHEME My device is not compatible I want to transfer my eSIM to another device Installed eSIM, but I have no coverage at all Installed eSIM, coverage ok, but internet not working Internet works but is unstable eSIM works, but coverage is poor APN settings Top-up my eSIM How do I check my usage? Where do I see how many GB I have left? What is my phone number? I need an invoice I want a refund My issue is not listed here
📸 Please also attach some screenshots of your device configurations. It will save everyone time.
🍏 iPhone:
• 📱 Screenshot of Settings > Mobile Service
• 🔧 Screenshot of Settings > Mobile Service > Our eSIM
🤖 Android:
• 📱 Screenshot of Settings > Connections > SIM manager
• 🔧 Screenshot of Settings > Connections > SIM manager > Our eSIM
Screenshot 1
Screenshot 2
