Privacy Policy

Last Updated: July 2026

Welcome to SimitEasy.

This Privacy Policy explains how SimitEasy Ltd (“SimitEasy”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit https://simiteasy.com, create an account, purchase an eSIM, or use our Services.

By using our Website or Services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Information You Provide

When you create an account, place an order, or contact us, we may collect:

  • Full name
  • Email address
  • Encrypted password
  • Country and language preference
  • Billing information
  • Payment details (processed securely by Stripe)
  • Customer support communications
  • Newsletter subscription preferences

We do not store your complete payment card information on our servers.

Information Collected Automatically

When you use our Website or Services, we may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Website usage data
  • Pages visited
  • Session duration
  • Referring website
  • Cookies and similar technologies

eSIM Information

To provide our Services, we may process technical information related to your eSIM, including:

  • eSIM identifier (ICCID)
  • Activation status
  • Selected destination
  • Purchased data plan
  • Plan validity period
  • Remaining data balance (where available)

This information is used solely to deliver and maintain your purchased Service.

How We Use Your Information

We use your information to:

  • Create and manage your account
  • Deliver purchased eSIMs
  • Process secure payments
  • Send order confirmations and activation emails
  • Provide customer support
  • Improve our Website and Services
  • Detect fraud and prevent unauthorized activity
  • Comply with legal obligations
  • Send newsletters and promotional communications where permitted by law or with your consent

Legal Basis for Processing

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with similar privacy laws, we process your personal data based on one or more of the following legal grounds:

  • Performance of a contract
  • Legitimate business interests
  • Your consent
  • Compliance with legal obligations

Sharing Your Information

We never sell your personal information.

We may share your information only with trusted third-party providers required to operate our Services, including:

  • Stripe (payment processing)
  • Mobile network partners (eSIM provisioning)
  • Cloudflare (security and content delivery)
  • Google Analytics (website analytics)
  • Email service providers (transactional emails)
  • Government authorities where required by law

Each provider receives only the information necessary to perform its services.

International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence.

Where required, we apply appropriate safeguards to protect international data transfers in accordance with applicable privacy laws, including the GDPR.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Inactive accounts may be anonymized or deleted after a reasonable period unless a longer retention period is required by law.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Restrict or object to processing
  • Withdraw your consent
  • Request data portability
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us using the details below.

Cookies

We use cookies and similar technologies to:

  • Keep you signed in
  • Remember your preferences
  • Improve website performance
  • Measure website traffic
  • Analyze usage patterns

For more information, please read our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL/TLS encryption
  • Secure password hashing
  • Secure payment processing
  • Access controls
  • Regular security monitoring
  • Cloudflare protection against malicious traffic

While we take reasonable steps to protect your information, no method of transmission over the Internet is completely secure.

Children’s Privacy

Our Services are intended for users aged 16 years or older.

We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us and we will remove the information where required by law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page. If we make material changes, we will update the Last Updated date and, where appropriate, notify you through our Website or by email.

Your continued use of our Services after any changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us.

SimitEasy Ltd

Website
https://simiteasy.com

General Enquiries
info@simiteasy.com

Customer Support
support@simiteasy.com

Registered Office
To be updated after company registration.